| Click to call allows you to initiate a web-based dialing | | | | list and use the dial function to get through. |
| application to instantly open a communication session | | | | A unified communications UI can show you if the |
| with another party simply by clicking on a image or | | | | team member you need to reach is at their desk. |
| link. This is a fast easy way to connect without | | | | Simply check their status - a green icon means they |
| having to look up phone numbers, and also speeds up | | | | are ready to accept a call, orange tells you they are |
| the process, allowing you to easily connect with | | | | currently on a call, and grey means they are either |
| anyone in or out of your VoIP network. | | | | away from their desk or in 'Do not disturb' mode. |
| A simple Firefox extension can turn any phone | | | | You can access this system from any location, or |
| number in any webpage into a link. When you mouse | | | | even initiate calls from numerous sites, making |
| over the phone number, it will light up; simply click to | | | | conferencing much easier and allowing you to include |
| start the connection process. Basically, you initiate the | | | | team members no matter where they are currently |
| call right from your browser to a call setup API. The | | | | stationed. |
| API calls your desk phone, and when you pick it up, | | | | You can also click to call phone numbers sent via |
| the outgoing call automatically dials through to the | | | | email or IM - again, the Firefox extension turns all |
| number you clicked on in your browser. Since the API | | | | phone numbers into a clickable link to easily connect |
| handles the entire process, it is accessible from both | | | | calls. This is great for customers who desire a quick |
| the server and client side. | | | | call back - just add a call button to your website, and |
| A plugin can also allow smooth Microsoft Outlook | | | | clients can enter their phone number for you to |
| Integration. You can click to call your contacts, set up | | | | reach them at. The system lets you know when a |
| calls from remote locations, and create a 'speed dial' | | | | call is being requested, and you can connect with |
| call list of your most important contacts using any | | | | your customer in real time. This can greatly increase |
| 10-digit number right in Outlook. Your toolbar and | | | | response time and customer satisfaction. |
| drop down menus can be used to easily sort your | | | | Using click to call technology can not only streamline |
| contacts, and the calls placed ring your phone first, | | | | your communications, it can make sharing the |
| then the party you are trying to reach. Simply include | | | | workload easier and cut the amount of time spent |
| phone numbers in your Contact Lists to easily click | | | | searching for contact numbers by a substantial |
| and call them any time, or dial numbers not in your | | | | margin. |